Warranty Writer
Lazydays
full-time
Posted on:
Location Type: Office
Location: Knoxville • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Negotiate with the manufacturer's warranty department and 3 party warranty companies’ claims adjusters.
- Stay up to date on a variety of warranty contract details and manufacturer warranty policies
- Develop a working relationship with the manufacturer’s warranty department personnel.
- Keep abreast of laws governing warranty work and claims
- Research, gather, and prepare necessary information to substantiate warranty claims and provide timely submission to manufacturers and 3 party warranty companies.
- Effectively facilitate the ongoing flow of information between various stakeholders, including manufacturers, customers, claims adjusters, and service departments.
- Manage warranty claims through the approval process to ensure payment
- Overcome any obstacles preventing the claim form from being approved and paid in full, including negotiation, follow-up, and resubmittal when necessary.
- Prepare supplemental claims packages and submit them with supporting information to substantiate claim.
- When necessary escalate trouble claims to the Warranty Manager
- Prepare and submit all warranty claims in the time frame allowed by the manufacturer.
- Pulls parts by a vendor for return shipping to the manufacturer.
- Attend all company-required meetings.
- Additional responsibilities as requested or required.
Requirements
- Ability to speak, read, write and comprehend English
- Must have excellent customer service and communication skills, both verbal and written.
- Prior warranty experience preferred
- RV knowledge preferred.
- Must be detail oriented.
- Ability to use all electronic office and productivity tools.
Benefits
- Paid training
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities- the growth of our teammates preserves our culture!
- Sponsorships in our local communities—ways for you to get involved
- Paid OEM Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty claims managementnegotiationclaims submissionresearchinformation gatheringclaims substantiationobstacle resolutionsupplemental claims preparationescalation proceduresdetail orientation
Soft skills
customer servicecommunicationverbal communicationwritten communicationrelationship buildingstakeholder managementproblem-solvingtime managementattention to detailadaptability