Lazo

Customer Success Associate

Lazo

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Customer Onboarding: Onboard new clients and guide them through the onboarding process.
  • Ensure customers have a clear understanding of our platform and services.
  • Assist clients in setting up their accounts and profiles.
  • Relationship Management: Build and maintain strong and lasting relationships with clients.
  • Be the primary point of contact for customer inquiries and concerns.
  • Be responsible for generating community with our clients.
  • Problem resolution: Promptly and effectively address customer inquiries, concerns and incidents.
  • Collaborate with internal teams to solve complex customer problems.
  • Commercial Portfolio Management: Monitor customers' progress and use of our services.
  • Identify opportunities to promote or sell additional services (upselling/cross-selling).
  • Help clients achieve their financial and legal goals through our platform.
  • Feedback + improvement: Collect customer feedback and ideas to improve our services.
  • Collaborate with product and development teams to improve the platform.
  • Contribute to the development of best practices in customer success.

Requirements

  • Graduated in Business Administration/Communication/Law or related.
  • 3 years of relevant experience in similar positions.
  • Analytical Capacity.
  • Paquete office.
  • Advanced English level, you will have clients all over the world. (mandatory).
  • Strong teamwork skills, ability to work with leaders, and the ability to communicate ideas clearly.
  • You have 2 years managing B2B, e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces.
  • It's a plus if you have: Startup experience/ or agency work with tech clients.
  • Tax, Finance and/or Legal Knowledge is a Plus.
  • Portuguese.
Benefits
  • 💰 Compensation in USD.
  • 🧑‍💻 #Flexible work culture - we focus on goal achievement!
  • 📍 100% remote.
  • 🏖️ 3 weeks of vacation.
  • 🧑‍🎄 Week off between Christmas and New Year's Eve.
  • 💆 Health benefits.
  • 🎂 Birthday day off.
  • 👪 Marriage leave, maternity/paternity/adoption leave.
  • 🚀 Develop in a fast-paced and challenging environment.
  • ⭐ Be part of a highly committed team with an excellent work environment.
  • 🌎 Work for one of the most challenging ecosystems: the United States.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business AdministrationCommunicationLawAnalytical CapacityB2B ManagementE-commerceDirect to ConsumerRetailTax KnowledgeFinance Knowledge
Soft Skills
Relationship ManagementProblem ResolutionTeamworkCommunicationCustomer Feedback CollectionCollaborationCustomer Success Best Practices