Bilingual Call Center Representative

Law Offices of James Scott Farrin

Call Center Representative assisting injured people through phone inquiries. Collaborating with a supportive team and providing a compassionate customer service experience.

Posted 5/23/2026full-timeGreensboro • North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people.
It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.
You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

Requirements

What you’ll need

Customer service, call center, or sales skills. (1-3+ years of related experience is a plus.)
Strong computer/typing ability (data entry, Microsoft Word, and Excel).
Excellent time-management, communication, and attention-to-detail.
Bilingual (English/Spanish), required.
Available for an 8hr shift between the hours of 8am-6pm, M-F

Benefits

Comp & perks

A chance to help people through their worst days, and celebrate with them on their best days.
Numerous growth opportunities.
A supportive team environment
Competitive salary & benefits (such as paid family leave, 401k with match, and more).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall centersales skillsdata entryMicrosoft WordMicrosoft Excel

Soft Skills

empathytime-managementcommunicationattention-to-detail