Latchel

Customer Success Manager

Latchel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Salary

💰 $35,000 - $50,000 per year

Job Level

Mid-LevelSenior

About the role

  • Build trust and relationships quickly; be the client's ally and advocate.
  • Own the post-sales customer journey and be the voice of the customer.
  • Discover customers' business goals, learn their operations, and chart a path to achievement.
  • Identify and articulate a path to success, milestones for leveraging Latchel’s platform, and risks to achieving goals.
  • Strategize and mitigate risks by meeting with key decision-makers within client companies.
  • Surface client feedback to Product & Support teams to improve the client experience.
  • Use active listening to understand client needs and delegate to appropriate teams while following up.
  • Provide solution-oriented coaching and training to improve customer maintenance operations and operational processes.

Requirements

  • Great team player and like to collaborate with your colleagues.
  • Strong organizational skills.
  • Track record of cross-collaboration and the ability to delegate to different teams to achieve customer outcomes while keeping your clients in the loop and following through.
  • Strong active listening and communication skills.
  • Proven track record of managing a book of business, with the focus on building trust and maintaining relationships/friendships with your clients.
  • 3 - 5 years of experience in a customer relationship role, with a track record of building trust.
  • Experience as a property manager or in the prop-tech space is strongly preferred (not required).
  • Ability to use simple data points to identify common themes to better understand and predict client health and satisfaction. (A Plus)
  • Experience streamlining processes, with a focus on continuous improvement and a more consistent client experience. (A Plus)
  • Ability to identify and build out best practices and workflows based on client feedback. (A Plus)
Benefits
  • We let employees pick their preferred mix of salary and equity. This ranges from USD 35,000 to 50,000, depending on your experience and selection.
  • Customer Success Managers are granted meaningful equity via options.
  • SafetyWing Global health insurance, or a medical stipend any alternate coverage.
  • 13 paid federal holidays, 2 additional holidays, and a strong vacation and sick leave benefit package.
  • Fully remote company and invest heavily in creating a strong culture to keep us connected.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
active listeningcommunication skillsorganizational skillsteam playercollaborationrelationship buildingsolution-oriented coachingdelegationcross-collaborationcontinuous improvement