Operations

• Support the Operations team to ensure consistent, high-quality handling of inbound communication across SMS, phone, and email channels
• Perform basic troubleshooting, collect and document key information, and ensure inquiries are properly documented and resolved
• Perform prompted follow-up contacts to confirm resolution, identify lingering issues, and uphold a consistent customer experience
• Maintain service quality standards and identify recurring issues or trends that may require broader operational fixes
• Escalate unresolved concerns to the appropriate teams and propose improvements to intake and follow-up processes
• Receive & process inbound phone calls, texts, emails, and web chats
• Categorize & route inbound requests to the appropriate teams
• Handle routine operations tasks including scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support
• Provide feedback on processes, documentation, policy, and procedure improvements
• Opportunity for growth into specialized support, training, or process improvement initiatives as operations scale

Operations Associate / Troubleshooter

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant

Operations Coordinator