Lap of Love Veterinary Hospice

Call Center Representative

• Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Recruitment

• Schedule: Monday - Friday; 8AM - 5PM
• Classification: Full Time - Exempt
• Reports To: Senior Vice President of Global Talent Acquisition
• Department: Recruiting
• Travel Required: Yes - 10%
• Location: Remote
• This individual will play an instrumental role in Lap of Love’s day-to-day operations by working alongside the leadership team to drive the organization’s veterinarian recruiting initiative.
• This role involves guiding and encouraging inquiring veterinarians through the exploration process, hired veterinarians during onboarding and training, and welcoming newly hired doctors into Lap of Love as they begin to serve pets and families.
• As the lead contact within the exploration process, the Veterinary Recruiter is responsible for all tasks and follow-up communication being completed in a timely manner.