Make our best customers successful in production and expanding over time.
Improve net revenue retention via adoption, outcomes, and proactive risk management.
Scale your impact to our large user base and OSS community by contributing to documentation, guides, and other public content.
Own strategic customer relationships (portfolio ownership)
Be the primary technical partner for 10–20 strategic accounts.
Run onboarding, success planning, and regular deep dives into the customer’s AI architecture and workflows.
Drive adoption of key product capabilities across the lifecycle.
Lead customers through production readiness: instrumentation strategy, data modeling choices, evaluation setup, alerting/monitoring expectations, security & privacy considerations, and operational playbooks.
Provide pragmatic architecture guidance for real LLM systems.
Build small prototypes, reference implementations, and demos when it unblocks a customer.
Own the technical leadership during high-severity customer moments: triage, root-cause coordination, and crisp communication.
Aggregate patterns across your portfolio and translate them into actionable product feedback.

Requirements

Senior experience in a customer-facing technical role: TAM, Solutions Engineer, Solutions Architect, Forward Deployed Engineer, Customer Success Engineer, or similar where you owned outcomes.
Strong technical foundation: you can debug integrations, reason about distributed systems, APIs/SDKs, and cloud infrastructure.
Demonstrated work in applied AI / AI engineering: building, operating, or enabling LLM applications (agents, RAG, eval pipelines, prompt tooling, experimentation).
Excellent communication: you can lead technical meetings, drive decisions, and write docs engineers actually follow.
High ownership: you ship artifacts, close loops, and create repeatable systems rather than bespoke one-offs.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

debuggingdistributed systemsAPIsSDKscloud infrastructureapplied AILLM applicationsdata modelinginstrumentation strategyoperational playbooks

Soft Skills

communicationtechnical leadershipownershipcustomer successproblem-solvingcollaborationdocumentationdecision-makingproactive risk managementcustomer relationship management