Help Desk Technician

Langan Engineering & Environmental Services

Help Desk Technician providing technical support for end users in Parsippany, NJ. Troubleshooting software/hardware issues and maintaining customer relationships via ticketing system.

Posted 4/29/2026full-timeParsippany • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $35 per hourWebsite

About the role

Key responsibilities & impact

Provide technical support by identifying, analyzing, and troubleshooting end user issues;
Track, monitor, and document help desk issues through a ticketing system to ensure a timely resolution;
Install and configure computers, software, and peripherals using established standards;
Make our clients a primary focus by developing and maintaining productive customer relationships;
Offer alternative solutions where appropriate and escalate complex problems as needed;
Travel to satellite offices on a rotational schedule to provide on-site support;
Perform other duties as requested.

Requirements

What you’ll need

High school diploma required, a 2-year technical degree or Bachelor’s degree in Information Technology, Computer Science or related field preferred
Excellent customer service skills with the ability to empathize and professionally troubleshoot and resolve customers’ issues
Proficiency in Microsoft Office suite and strong technical knowledge of current Windows operating systems required
Knowledge of network troubleshooting, including connectivity issues
Ability to work occasional evenings and weekends and to drive to branch office locations as needed
Excellent written and verbal communication skills
Strong attention to detail with excellent, analytical, multitasking, and judgment capabilities
Ability to effectively work independently and in a team environment

Benefits

Comp & perks

full-time employment company paid medical, dental, and vision coverage
life insurance, short- and long-term disability insurance, and paid pregnancy disability leave
401(k)/Roth with company match
paid time off including parental and military leave
employee referral and professional license bonuses
educational reimbursement
employee resource groups
flexible work schedules
extensive training
wellness programs
buddy and mentoring programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingnetwork troubleshootingWindows operating systemsMicrosoft Officeticketing systemcomputer installationsoftware configurationperipheral configuration

Soft Skills

customer serviceempathyproblem-solvingcommunicationattention to detailanalytical skillsmultitaskingjudgmentindependent workteamwork

Certifications

high school diploma2-year technical degreeBachelor’s degree in Information TechnologyBachelor’s degree in Computer Science