Own pre-sales and post-sales customer engagement for SI partners, SI-led customers, or enterprise accounts
Serve as the internal champion and steward of customer success
Drive cross-functional coordination with customer support, operations, engineering, and product teams
Manage complex, multi-party deployments
Own all external-facing communication for your accounts
Establish and maintain customer engagement cadences
Own the customer roadmap and feature delivery pipeline
Translate customer feedback into structured input for product prioritization
Manage cluster performance accountability
Navigate complex account dynamics

Requirements

5+ years of experience in Product Management, Technical Account Management, Solutions Engineering, or a related customer-facing technical role.
Deep technical fluency in GPU infrastructure, cloud computing, distributed systems, or AI/ML workloads.
Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and high commercial stakes.
Strong communication and storytelling skills.
Experience running structured engagement cadences (QBRs, roadmap reviews, SLA discussions) and producing executive-level briefings.
Demonstrated skill in negotiation, pushback, and constructive conflict resolution with customers and internal teams.
Comfort with ambiguity and the ability to build process where none exists.
Strong cross-functional coordination instincts, with experience driving outcomes across engineering, support, sales, and operations.

Benefits

Health, dental, and vision coverage for you and your dependents
Wellness and commuter stipends for select roles
401k Plan with 2% company match (USA employees)
Flexible paid time off plan that we all actually use

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product ManagementTechnical Account ManagementSolutions EngineeringGPU infrastructurecloud computingdistributed systemsAI/ML workloadsnegotiationconflict resolutionstructured engagement cadences

Soft Skills

customer successcommunicationstorytellingcross-functional coordinationcomfort with ambiguityprocess building