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Tech Stack
Tools & technologiesCloudDistributed Systems
About the role
Key responsibilities & impact- Own pre-sales and post-sales customer engagement for SI partners, SI-led customers, or enterprise accounts
- Serve as the internal champion and steward of customer success
- Drive cross-functional coordination with customer support, operations, engineering, and product teams
- Manage complex, multi-party deployments
- Own all external-facing communication for your accounts
- Establish and maintain customer engagement cadences
- Own the customer roadmap and feature delivery pipeline
- Translate customer feedback into structured input for product prioritization
- Manage cluster performance accountability
- Navigate complex account dynamics
Requirements
What you’ll need- 5+ years of experience in Product Management, Technical Account Management, Solutions Engineering, or a related customer-facing technical role.
- Deep technical fluency in GPU infrastructure, cloud computing, distributed systems, or AI/ML workloads.
- Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and high commercial stakes.
- Strong communication and storytelling skills.
- Experience running structured engagement cadences (QBRs, roadmap reviews, SLA discussions) and producing executive-level briefings.
- Demonstrated skill in negotiation, pushback, and constructive conflict resolution with customers and internal teams.
- Comfort with ambiguity and the ability to build process where none exists.
- Strong cross-functional coordination instincts, with experience driving outcomes across engineering, support, sales, and operations.
Benefits
Comp & perks- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementTechnical Account ManagementSolutions EngineeringGPU infrastructurecloud computingdistributed systemsAI/ML workloadsnegotiationconflict resolutionstructured engagement cadences
Soft Skills
customer successcommunicationstorytellingcross-functional coordinationcomfort with ambiguityprocess building