Support Engineer

• Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.
• Troubleshoot surface-level OS, hardware, and Lambda Stack issues for customers, and provide guidance on the best technical solutions that suit their needs.
• Accurately triage, route, and escalate tickets to the appropriate teams while minimizing reassignment and maintaining clear ownership of customer communication.
• Assist with initial incident response by identifying patterns, flagging broader impacts, and supporting communication workflows during high-severity events.
• Work with our technical writing team to document solutions to common problems to enable future customer self-service.
• Provide actionable feedback to internal teams on technical issues our customers face and act as the customer’s advocate.
• Collaborate closely with peers in a cohesive, customer-first team environment, sharing skills, knowledge, and experience.

Cloud Support Engineer I, Support Response

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support

ADAS Customer Support Technician

Support Analyst