Business Operations

• Oversee procurement, management, and support of network circuits to ensure seamless connectivity and reliable performance
• Support business operations within the Data Center Infrastructure organization and manage a wide range of tasks to support organizational goals
• Lead RFQ process and collaborate with cross-functional teams to assess network requirements and determine circuit solutions
• Manage end-to-end procurement: vendor evaluation, selection, negotiation of contracts, and ensuring timely delivery and installation
• Oversee and drive multiple supplier service delivery initiatives simultaneously with strong project management and organizational skills
• Ensure compliance with SLAs and internal performance metrics; review network circuit uptime and proactively identify SLA breaches and obtain credits
• Create and maintain standard operating procedures (SOPs) and documentation for provisioning workflows
• Participate in process improvement initiatives to streamline provisioning and reduce delivery timelines
• Develop and implement comprehensive circuit procurement strategies to optimize usage and cost
• Coordinate with internal teams and external vendors to troubleshoot escalated circuit-related problems
• Review and approve supplier invoices ensuring accuracy and timely approval; track supplier issues, drive resolution and report
• Work closely with cloud service providers to establish and maintain reliable interconnectivity between on-premises infrastructure and cloud environments
• Evaluate and recommend cloud interconnect solutions based on business requirements and industry best practices
• Lead contract negotiations with circuit providers and maintain strong vendor relationships; conduct regular vendor evaluations and provide feedback

Network Business Operations and Supplier Support Manager

Executive Director, Support and Business Operations

Business Operations Specialist

Business Process and Systems Project Coordinator

Senior Business Operations Specialist

Senior Business Operations Specialist