Lambda

Manager, Super Intelligence HPC Support

Lambda

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $160,000 - $282,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudKubernetesLinux

About the role

  • Lead & Develop: Build, coach, and mentor a team of Super Intelligence HPC Support Engineers, ensuring technical excellence and strong execution in customer-facing work.
  • Escalation Ownership: Take point on high-visibility incidents and escalations with hyperscale customers, ensuring timely, transparent, and high-quality outcomes.
  • Customer Advocacy: Represent the needs of Super Intelligence customers in cross-functional discussions, influencing product design and roadmap decisions to improve supportability.
  • Incident Leadership: Guide your team through major incidents, driving consistency in communication, coordination, and resolution under pressure.
  • Operational Excellence: Define and refine support processes, runbooks, and documentation tailored to hyperscale environments.
  • Partnership: Collaborate closely with Product, Engineering, and Data Center teams to ensure Lambda delivers reliable, scalable solutions at the largest levels of deployment.
  • Metrics & Accountability: Monitor team performance, drive improvements in SLA adherence, response/resolution quality, and customer satisfaction.
  • Hands-On Leadership: Step in to troubleshoot complex issues and model the standard of excellence expected from your team.

Requirements

  • Proven track record leading technical support or engineering teams serving enterprise or hyperscale customers.
  • Skilled at managing customer escalations and major incidents with clarity, confidence, and urgency.
  • Deep expertise in HPC environments including GPU clusters, InfiniBand/RoCE networks, and Linux system administration.
  • Ability to guide engineers through troubleshooting at scale, from orchestration (Slurm/Kubernetes) down to kernel-level debugging.
  • Strong leadership presence: able to inspire, set direction, and build a culture of accountability and customer-first execution.
  • Excellent communication skills, capable of engaging with both engineers and executive stakeholders.
  • Advanced degree in Computer Science, Engineering, or related field (nice to have).
  • Certifications in HPC, networking, or related technologies (nice to have).
  • Experience with Slurm, Kubernetes, InfiniBand, and other high-performance interconnects (RoCE, NVLink/NVSwitch) (nice to have).
  • Background supporting Private Cloud environments or other dedicated enterprise clusters (nice to have).
  • Experience supporting enterprise AI workloads across startups and Fortune 500 companies (nice to have).
Benefits
  • Health, dental, and vision coverage for you and your dependents
  • Wellness and Commuter stipends for select roles
  • 401k Plan with 2% company match (USA employees)
  • Flexible Paid Time Off Plan that we all actually use

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HPC environmentsGPU clustersInfiniBandRoCE networksLinux system administrationSlurmKuberneteskernel-level debuggingtroubleshootingenterprise AI workloads
Soft skills
leadershipcommunicationcustomer advocacyincident managementteam mentoringoperational excellencecollaborationaccountabilityproblem-solvinginfluencing
Certifications
HPC certificationnetworking certification