Client Success Account Manager

LADbible Group

Client Success Account Manager leading social-first, fast moving client campaigns for LADbible Group. Overseeing key brand partnerships and ensuring timely delivery of creative work.

Posted 6/19/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing some of our key brand partnerships day to day, delivering fast-paced campaign work on a weekly basis
Oversee production and delivery schedules, working closely with our production team to skillfully execute on time and on budget
Build strong client relationships through consistent communication, managing client expectations and feedback with a positive, solutions-focused attitude
Chair briefing meetings to inform delivery strategy with consideration of client, company and project needs
Accurately manage project finances, budgets, contracts and creating SOWs
Drive accurate and informative reporting on campaign effectiveness, illustrating our ability to hit client KPI’s
Partner closely with wider LAD teams in order to optimise day to day campaign process and workflow
Lead on reporting on a weekly basis alongside quarterly business reviews for major clients within the business

Requirements

What you’ll need

Strong background in delivering complex and challenging projects, specifically across social video and static content
A good knowledge of social best practice, platforms and formats
A thorough understanding of core account/project management skills including the ability to brief teams, understand and create timelines, development of clear and concise presentations, and management of costs.
A natural project leader with the ability to steer members of the team
Comfortable in building strong and constructive relationships with clients based on honesty and trust
Comfortable in fast-paced, creative environments with the ability to bring teams together to deliver the right solution
Strong written and verbal skills, confident at presenting clear and informative narratives both internally and externally
Have a solutions focused mindset

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbudget managementSOW creationreportingKPI trackingsocial video contentstatic contentpresentation developmenttimeline creation

Soft Skills

client relationship managementcommunicationleadershipproblem-solvingteam collaborationtrust buildingadaptabilitysolutions-focused mindsetnarrative presentation