Customer Service Coordinator

Labelink

Customer Service Coordinator at Labelink managing customer orders and ensuring timely delivery. Collaborating with teams to provide exceptional service in a fast-paced manufacturing environment.

Posted 7/2/2026full-timeAnjou • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Primary point of contact for customer orders from receipt to delivery.
Enter and validate orders while coordinating progress through production stages.
Maintain proactive communication with customers throughout the process.
Identify potential issues quickly and take necessary actions to keep operations running smoothly.
Collaborate closely with Production, Prepress, and Sales teams to ensure orders are completed accurately and on time.

Requirements

What you’ll need

College diploma (DEC) or equivalent education and experience.
3 to 5 years of customer service experience in a manufacturing environment.
Experience managing customer accounts and building strong client relationships.
Bilingual in French and English to support our international customer base.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, a proactive approach to problem-solving, and a strong sense of urgency.

Benefits

Comp & perks

Dynamic and collaborative team environment
Opportunities for career growth and development
Recognition of contributions from day one

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order EntryOrder ValidationProduction CoordinationAccount ManagementClient Relationship Building

Soft Skills

Excellent Communication SkillsStrong Sense Of Urgency

Certifications

College Diploma (DEC) Or Equivalent