L1VE

Customer Engagement & Monetization Manager

L1VE

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Developing and optimizing AI-driven customer journeys across all channels (email, in-app, push, social, VR)
  • Building a scalable CRM ecosystem focused on automation, personalization, and integrated data flows
  • Using AI models for segmentation, predicting user behavior, and optimizing communication strategies
  • Collaborating closely with product, engineering, and brand teams to create emotional experiences that blend technology with storytelling
  • Developing and testing innovative monetization models (upsells, sponsored interactions, dynamic VR overlays)
  • Running data-driven experiments and KPI-based iterations to continuously improve performance
  • Working autonomously with the freedom to explore new ideas, pilots, and creative experiments

Requirements

  • 3–5 years of experience in CRM, lifecycle marketing, growth, or digital engagement — ideally in media, sports, or technology
  • Strong expertise in data-driven customer experience, AI-based personalization, and funnel optimization
  • Experience building CRM architectures, segmentation logic, and automated workflows
  • Innovative mindset, strong initiative, and enthusiasm for creating something new
  • Passion for sports, immersive technology, and the future of digital experiences
  • Fluent in German and English.
Benefits
  • The opportunity to help shape a product that will fundamentally change the media landscape
  • A central role within an interdisciplinary team
  • Hybrid work model, flexible hours, and state-of-the-art tools
  • An environment that fosters innovation, ownership, and bold ideas

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI-driven customer journeysCRM ecosystemautomationpersonalizationdata flowsAI modelssegmentationuser behavior predictioncommunication strategiesmonetization models
Soft skills
collaborationcreativityinitiativeenthusiasmautonomyinnovationstorytellingdata-driven mindsetperformance improvementexperimentation