Deskside Support Technician

Kyndryl

Deskside Support Technician delivering onsite hardware and software support for Kyndryl’s mission-critical technology clients. Troubleshooting deployments, supporting end users, and meeting XLA/SLA targets.

Posted 8/5/2026full-timeWindsor Locks • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $39,840 - $67,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in delivering hands-on IT support, troubleshooting hardware and software issues, and collaborating with teams to enhance end-user experiences. Proficient in meeting customer satisfaction and service level targets while supporting diverse operating systems and applications.

Highest-signal resume keywords

5+ Years IT Support ExperienceCustomer-Facing EnvironmentStrong Communication SkillsBachelor’s Degree in Computer ScienceOn-Site and Remote Technical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Software IssuesHardware DeploymentSystem Image TestingTechnical Support for Operating SystemsAutomation IdentificationEnd-User Experience ImprovementCost Savings Initiatives

Soft Skills

Strong Communication

Tools & Technologies

Microsoft Products

Industry Keywords

Customer SatisfactionXLASLADeskside SupportTechnical Support

About the role

Key responsibilities & impact

Deliver hands-on deskside support to diverse end users, including executive support
Test and troubleshoot software upgrades, system images, and hardware deployments
Identify and resolve hardware and software issues across multiple device types
Provide on-site and remote technical support
Support popular operating systems and applications
Collaborate with internal Kyndryl teams and alliance partners such as Microsoft
Identify opportunities for modernization and automation
Present innovative ideas to improve the end-user experience and drive cost savings
Meet customer satisfaction, XLA, and SLA targets
Deploy and support current technology solutions

Requirements

What you’ll need

5+ years of experience providing IT support
Experience working in a customer-facing environment
Strong communication skills, including email, phone, and in-person communication
Must be a US citizen
Must live in the United States of America
Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred

Benefits

Comp & perks

Discretionary annual bonus program based on performance
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Employee learning programs and access to certifications, including Microsoft, Google, Amazon, Skillsoft, and more
Company-wide volunteering and giving platform
Career growth opportunities in Service Delivery Management, Workplace Modernisation, and Workplace Virtualization
Potential medical or religious accommodation related to client vaccination policies