Senior Technical Consultant – Shift Lead, Apple Devices Tenant Migration

Kyndryl

Senior Technical Consultant (Shift Lead) managing MAC OS device migrations in a 24x7 environment. Overseeing technical delivery and ensuring operational control across multiple shifts.

Posted 8/2/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading device migration projects, particularly M365 tenant-to-tenant migrations, while ensuring compliance with device policies and operational readiness. Proficient in managing shift-based delivery and documentation practices to support seamless transitions and troubleshooting.

Highest-signal resume keywords

M365 Tenant-To-Tenant MigrationJamfAutomated Device Enrolment (ADE)PowerShell AutomationMacOS Provisioning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device Compliance PoliciesConfiguration ProfilesTroubleshooting Enrolment FailuresPlatform Single Sign-On (PSSO)Runbook-First Factory ModelShift-Based DeliverySOP DocumentationTroubleshooting PlaybooksEvidence Packs

Soft Skills

AccountabilityCoordination

Tools & Technologies

Kandji/IRUTicketing System

Industry Keywords

Device Migration24x7 EnvironmentEvidence Capture

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Lead the technical delivery of device migration waves during your shift
Own shift‑level triage for device migration failures
Validate pre‑req readiness and enforce “go/no‑go” criteria
Oversee execution of tenant transition steps for Automated Device Enrolment (ADE)
Manage the shift backlog in the agreed ticketing system
Drive strong evidence capture
Coordinate shift handover packs
Partner with the Devices Solution Architect to update runbooks
Engage vendor/tool support channels as required
Lead post‑migration validation checks

Requirements

What you’ll need

Delivered at least one production M365 tenant‑to‑tenant device migration as a technical lead/SME
Strong hands‑on expertise with Jamf, Kandji/IRU, MAC OS provisioning, device compliance policies, configuration profiles and troubleshooting enrolment failures
Hands‑on experience with Automated Device Enrolment (ADE) and practical migration sequencing across tenants
Competence in Platform Single Sign-On (PSSO) and how these affect access, compliance and conditional access behaviour
Demonstrated ability to operate in a runbook‑first factory model
Proven experience working shift-based delivery with mandatory handovers and accountability in a 24x7 environment
Strong PowerShell and MacOS specific automation capability for device readiness and operational scripting
Strong documentation discipline: ability to produce and maintain clear SOPs, troubleshooting playbooks and evidence packs

Benefits

Comp & perks

flexible, supportive environment where well-being is prioritized
wellness programs designed to support financial, mental, physical, and social health