Account Executive

Kyndryl

Account Executive managing strategic client relationships to drive growth and satisfaction. Working in a client-centric, people-first culture with Kyndryl in IT services.

Posted 8/1/2026full-timeRegina • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in senior account management and client partnership, with a strong focus on driving account growth, customer satisfaction, and profitability. Possesses the ability to engage with executive stakeholders and lead complex opportunities in the IT services industry.

Highest-signal resume keywords

Senior Account ManagementClient PartnershipP&L ManagementBusiness AcumenConsultative Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategiesRevenue GrowthCost ManagementContractual ComplianceProposal DevelopmentRFP ResponseOpportunity PrioritizationForecasting

Soft Skills

Executive PresenceInfluencing SkillsCollaborationJudgment

Tools & Technologies

IT ServicesTechnology Platforms

Industry Keywords

Client Relationship ManagementCustomer SatisfactionStrategic PartnershipsComplex Environments

About the role

Key responsibilities & impact

Own and lead the end-to-end client relationship for assigned accounts, including growth, retention, customer satisfaction, and profitability (P&L)
Develop and execute account growth and retention plans, driving proactive growth through renewals, expanded scope, and new offerings aligned to client strategies
Build and maintain strong executive-level relationships, serving as a trusted advisor to business and IT leaders
Develop a deep understanding of client vision and priorities to identify, shape, and advance complex opportunities within client organizations
Lead consultative discussions that connect ISM services to measurable business outcomes
Position ISM as a strategic partner, not simply a technology or service provider
Lead and support proposals, pricing strategies, and client presentations
Partner with delivery and internal teams to ensure alignment between contractual commitments, services delivered, and the client experience
Provide senior-level oversight across the client lifecycle, addressing risks or escalations as needed to maintain confidence and momentum
Lead pipeline development, opportunity prioritization, and forecasting for assigned accounts
Ensure strong governance, contractual compliance, and ethical account leadership
Act as the voice of the customer while balancing ISM’s commercial and operational priorities
Influence and lead cross-functional teams through credibility, collaboration, and accountability
Contribute to continuous improvement of ISM’s account management and client engagement practices

Requirements

What you’ll need

Significant experience in senior account management, client partnership, or consulting roles, preferably in the IT services industry
Degree from an accredited university or college, or an equivalent combination of education and experience
Proven success owning strategic, multi-stakeholder accounts in complex environments
Strong executive presence with the ability to engage Director, VP, and C-suite stakeholders
Demonstrated experience managing account P&L, including revenue growth, cost management, and profitability
A consultative and growth-oriented mindset, with the judgment to advise, influence, and challenge constructively
Strong business and financial acumen, with the ability to translate strategy into execution
Proven track record of driving account growth and ensuring customer satisfaction
Experience leading complex opportunities, renewals, and account expansions
Experience responding to RFPs and RFIs is an asset
Knowledge of IT services and related technology platforms is considered an asset

Benefits

Comp & perks

Be Well programs supporting your financial, mental, physical, and social health
Dynamic, hybrid-friendly culture
Personalized development goals and access to cutting-edge learning opportunities