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Kyndryl

Technical Support Specialist

Kyndryl

Technical Support Specialist at Kyndryl providing structured product support for Linux and cloud-edge environments. Responsibilities include Level 1 and Level 2 support, diagnostics, and mentoring support engineers.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,080 - $190,080 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing structured product-oriented support for embedded, real-time, Linux environments, with a focus on case triage, diagnostics, and advanced troubleshooting. Proficient in documenting solutions and mentoring support engineers to enhance team capabilities.

Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceCisco Nexus TechnologiesF5 ASM ConfigurationF5 LTM Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Case TriageDiagnosticsTechnical InvestigationRoot-Cause AnalysisWorkaround AssistanceCase DocumentationIssue ReproductionAdvanced Troubleshooting
Soft Skills
MentoringCommunication
Tools & Technologies
LinuxCloud-Edge Platforms

Tech Stack

Tools & technologies
AssemblyCloudiOSLinux

About the role

Key responsibilities & impact
  • provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments
  • provides Level 1 and/or Level 2 support, including case triage, diagnostics, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support
  • Level 1 case intake, triage, and issue reproduction; Level 2 advanced troubleshooting
  • documenting solutions, contributing to knowledge resources, mentoring support engineers

Requirements

What you’ll need
  • 0-3 years of experience in Customer Service or Technical Support
  • Experience with Cisco Nexus and IOS technologies
  • Experience with F5 ASM and LTM configuration and troubleshooting

Benefits

Comp & perks
  • medical and dental coverage
  • disability
  • retirement benefits
  • paid leave
  • paid time off