Delivery Manager

Kyndryl

Delivery Manager overseeing software-product engineering and capacity engagements at Kyndryl. Responsible for delivery governance, workstream coordination, and resource alignment.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $124,920 - $284,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing software delivery execution, capacity planning, and resource alignment while fostering strong customer relationships. Proficient in incident, problem, and change management with a focus on continuous improvement and innovation.

Highest-signal resume keywords

Delivery ManagementIncident ManagementChange ManagementAIOps KnowledgeSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningResource AlignmentQuality ServicesRoot Cause AnalysisGovernance FrameworksStatus TrackingChange ControlSoftware DevelopmentCloud ImplementationTechnical Support

Soft Skills

Empowering LeadershipCustomer InteractionTeam CollaborationProblem-SolvingCommunication

Tools & Technologies

Managed PlatformsIT ServicesTechnology Vendors

Certifications & Qualifications

Six SigmaPMPITIL

Industry Keywords

Kyndryl CompetenciesDelivery FrameworkService ImpactsEscalation ManagementCustomer Success

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Manage delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client
Establish and manage the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination
Support capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams
Coordinate onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity
Track delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations
Act as a delivery escalation point for service impacts and unresolved issues
Operate within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance

Requirements

What you’ll need

5+ years of experience leading delivery teams and quality services to customers
Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
Experience in leading teams through incident, problem and change management, as well as root cause analysis
Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
AIOps hands-on knowledge, automation and innovation-oriented mindset
Well versed for direct and constant interaction with the customer
Sympathetic and empowering delivery resource manager, fostering growth
Bachelor's degree
Six Sigma, PMP, and/or ITIL certifications

Benefits

Comp & perks

Comprehensive benefits package which includes medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Kyndryl’s discretionary annual bonus program, based on performance