Associate Director, Experience Strategy

Kyndryl

Experience Strategist leading design initiatives across various projects for Kyndryl Vital. Ensuring solutions are innovative and user-friendly while maintaining strong client relationships and guiding design teams.

Posted 7/14/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $138,480 - $263,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading design initiatives and guiding teams to create innovative, user-friendly solutions aligned with client objectives. Possesses strong business development skills and deep industry vertical experience, particularly in consulting and professional services.

Highest-signal resume keywords

10+ Years ExperienceBusiness DevelopmentProject ScopingIT Infrastructure KnowledgeData Science Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design Process OwnershipPrototypingUser TestingVisual DesignInteractive Design

Soft Skills

Client Relationship ManagementTrusted Design AdvisorChange Management

Industry Keywords

Enterprise ExperienceAgency ExperienceConsultingProfessional ServicesHuman Behavior

About the role

Key responsibilities & impact

lead design initiatives across a variety of projects
ensure that solutions are innovative, user-friendly, and aligned with client objectives
develop and maintain strong relationships with clients
act as a trusted design advisor throughout the project lifecycle
guide design teams in the creation of high-quality visual and interactive designs
take ownership of the design process, from discovery and ideation to prototyping and user testing
own the development and scope of new Kyndryl Vital consulting and pitch opportunities

Requirements

What you’ll need

10+ years experience
deep industry vertical experience
experience in both enterprise and agency worlds
business development and project scoping experience, ideally within a consulting or professional services context
knowledge and experience in IT infrastructure or other technical applications
human behavior, change management, or other applied social sciences
data science, AI/ML background

Benefits

Comp & perks

medical and dental coverage
disability benefits
retirement benefits
paid leave
paid time off
discretionary annual bonus program