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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management, automation, and operational support within banking platforms, ensuring system resilience and compliance. Proficient in CI/CD practices and cloud technologies, with a strong focus on quality execution and team collaboration.
Highest-signal resume keywords
Incident ManagementCI/CD Pipeline DevelopmentScripting and Automation (Python, Shell, PowerShell)Cloud Platforms (Azure, AWS)ITIL Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause Analysis (RCA)Application SupportData AnalysisMiddleware and Integration Patterns (MQ, APIs)Observability Tools (Splunk, Grafana, Dynatrace)Infrastructure as Code (IAC) Tools (Ansible, Terraform)Linux/Unix AdministrationWindows AdministrationBatch Job MonitoringAutomation of Operational Tasks
Soft Skills
Analytical SkillsProblem-Solving AbilitiesEffective CommunicationDetail-OrientedCollaborative Team Player
Tools & Technologies
JenkinsGitXL ReleaseDynatracePrometheusOpenShiftKubernetesTivoli Work SchedulerELK StackXL Deploy
Industry Keywords
Banking OperationsCustomer JourneysProcess FlowsSoftware Development LifecycleIncident/Problem ManagementChange Management
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudGrafanaJenkinsKubernetesLinuxOpenShiftPrometheusPythonSplunkTerraformUnix
About the role
Key responsibilities & impact- Own and resolve complex production incidents, performing deep Root Cause Analysis (RCA) and implementing preventive actions
- Provide L2/L3 support for mission-critical banking platforms (Core Banking, Treasury, Payments)
- Lead incident triage and resolution for high-severity events, including on-call responsibilities
- Drive automation of operational tasks to reduce manual effort and recurring incidents
- Coordinate releases, deployments, and environment readiness using CI/CD tooling (Jenkins, Git, XL Release)
- Collaborate with development, infrastructure, and security teams to improve system resilience and reliability
- Produce RCA reports, knowledge articles, and operational runbooks aligned with audit and compliance requirements
- Mentor junior engineers and act as a technical escalation point for L1/L2 teams
- Monitor application and infrastructure health using Dynatrace, Prometheus etc.
- Ability to Work across Infrastructure + Applications + Devops teams
- Support Production Operations, deployment and automation Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.
Requirements
What you’ll need- 5 to 7 years of experience as Operatios Engineer with strong hands on IT Operations
- Familiarity with Banking operations like accounts, payments, cards, digital channels etc.,
- Understanding of customer journeys and process flows across banking services
- Familiarity with software development lifecycle and testing practices
- Basic knowledge of application support, incident/problem management, and process improvement
- Exposure to data analysis and documentation practices
- Strong analytical, impact analysis and problem-solving abilities
- Collaborative team player with effective communication skills
- Detail-oriented with focus on quality execution
- Strong sense of ownership and accountability
- Expertise in scripting and automation (Python, Shell, PowerShell)
- Strong knowledge in Azure /AWS Cloud Platforms
- Hands-on with CI/CD pipelines (Jenkins, Git, XL Deploy & Release)
- Experience with middleware and integration patterns (MQ, APIs, batch systems)
- Knowledge of observability tools (Splunk, Grafana, Dynatrace, ELK Stack)
- Exposure to container platforms (OpenShift / Kubernetes)
- Strong grounding in ITIL processes (Incident, Problem, Change)
- Strong skills on IAC Tools (Ansible/Terraform)
- Strong Linux/Unix and Windows administration
- Exposure to Batch Job Monitoring (Tivoli work scheduler / Batch scheduling Tools)
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities