Associate Director – Customer Technical Solutions

Kyndryl

Client Technical Solutioner at Kyndryl providing technical solutions for customer challenges. Collaborating with clients and supporting technical solutioning to drive success and innovation.

Posted 7/8/2026full-timeFrankfurt • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management and IT Strategy, with a strong focus on crafting tailored technical solutions that meet customer needs. Proficient in Microsoft M365 and possesses in-depth knowledge of IT domains including Cloud Computing and Cybersecurity.

Highest-signal resume keywords

IT Service ManagementTechnical Solution DesignMicrosoft M365Customer Presentation SkillsGerman Language Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT GovernanceInfrastructure ManagementCloud ComputingNetworkingCybersecurityEnterprise SystemsCost Model DefinitionContract NegotiationProblem AnalysisSolution Documentation

Soft Skills

Customer CollaborationPresentation Skills

Industry Keywords

Digital Workplace ServicesIT SourcingIT StrategyIT Organizational ModelsManagement ModelsOperating ModelsIT Financing Models

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Work closely with customers to understand their challenges and provide technical solutions
Collaborate directly with customers to unravel their business needs and pain points
Craft tailored solutions that address customer challenges
Support Technical Solutioning and Solutioning Managers during technology and business discussions
Create innovative technical solutions that align with industry trends
Collaborate with internal stakeholders for bid submissions
Define winning cost models and lead deals to profitability
Facilitate contract negotiations and hand-over process
Compile and present solution documents professionally

Requirements

What you’ll need

5+ years of experience in IT service management, IT sourcing, or IT strategy (preferably in the Digital Workplace Services area)
Expertise with IT organizational models, IT governance, management and operating models and IT financing models
Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
Excellent Microsoft M365 skills
Excellent customer and presentation skills
Excellent German (native speaker or C2 proficiency)

Benefits

Comp & perks

Flexible, supportive environment
Be Well programs for financial, mental, physical, and social health