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Associate Director – Customer Technical Solutions
KyndrylClient Technical Solutioner at Kyndryl providing technical solutions for customer challenges. Collaborating with clients and supporting technical solutioning to drive success and innovation.
Tech Stack
Tools & technologiesCloudCyber SecurityITSM
About the role
Key responsibilities & impact- Work closely with customers to understand their challenges and provide technical solutions
- Collaborate directly with customers to unravel their business needs and pain points
- Craft tailored solutions that address customer challenges
- Support Technical Solutioning and Solutioning Managers during technology and business discussions
- Create innovative technical solutions that align with industry trends
- Collaborate with internal stakeholders for bid submissions
- Define winning cost models and lead deals to profitability
- Facilitate contract negotiations and hand-over process
- Compile and present solution documents professionally
Requirements
What you’ll need- 5+ years of experience in IT service management, IT sourcing, or IT strategy (preferably in the Digital Workplace Services area)
- Expertise with IT organizational models, IT governance, management and operating models and IT financing models
- Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
- In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
- Excellent Microsoft M365 skills
- Excellent customer and presentation skills
- Excellent German (native speaker or C2 proficiency)
Benefits
Comp & perks- Flexible, supportive environment
- Be Well programs for financial, mental, physical, and social health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT GovernanceInfrastructure ManagementCloud ComputingNetworkingCybersecurityEnterprise SystemsCost Model DefinitionContract NegotiationProblem AnalysisSolution Documentation
Soft Skills
Customer CollaborationPresentation Skills