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Kyndryl

Associate Director – Customer Technology Advisor, DWS

Kyndryl

Customer Technology Advisor coordinating the pre-sales process for ServiceNow solutions at Kyndryl. Involves collaboration with partners to develop profitable deals and deliver presentations.

Posted 7/8/2026full-timeFrankfurt • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Coordinate the entire pre-sales process around the ServiceNow portfolio, ensuring quality and compliance verification while adhering to Kyndryl best practices.
  • Support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners.
  • Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
  • Use your extensive technical knowledge to develop profitable deals.
  • Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions.
  • Develop and deliver compelling demonstrations, proof of concepts, and prototypes.

Requirements

What you’ll need
  • Deep domain knowledge of services offerings and technical solutions around ServiceNow portfolio
  • Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
  • Prior consultative selling experience with proven track record
  • Externally recognized as an expert in ServiceNow
  • Excellent customer and presentation skills
  • Excellent German (native speaker or C2 proficiency)

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities
  • Be Well programs designed to support financial, mental, physical, and social health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical Solution DevelopmentConsultative SellingBusiness Requirement AnalysisCross-Practice Solution GenerationDemonstration DevelopmentProof of Concept CreationPrototype Development
Soft Skills
CollaborationCustomer Insight TranslationStakeholder Engagement