Director, Technical Solution Manager

Kyndryl

Solutions Specialist designing domain-specific technology solutions that meet customer requirements at Kyndryl. Focusing on solution definition, cost modeling, and engaging with customers for effective solution delivery.

Posted 7/1/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $161,520 - $290,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing domain-specific solutions that align with customer requirements, leveraging extensive experience in IT service management, IT sourcing, and IT strategy. Proficient in analyzing complex problems and creating comprehensive solution documentation to support proposal development and customer engagement.

Highest-signal resume keywords

IT Service ManagementSolution ArchitectureCloud ComputingCybersecurityCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution DocumentationCost ModelingInfrastructure ManagementNetworkingTechnical Solution Design

Soft Skills

Analytical Problem SolvingEffective CommunicationStakeholder Engagement

Industry Keywords

IT StrategyBid DevelopmentProposal DevelopmentRisk IdentificationCustomer Requirements

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities
Analyze customer business and technical needs and convert them into solution architectures and cost models
Support solution strategy discussions by clearly articulating business value, technical trade offs, and delivery considerations
Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals
Contribute to bid and proposal development by owning solution documentation and presentations
Participate in customer meetings to explain solution design, scope, and outcomes in practical terms
Support deal progression through solution refinement, risk identification, and handover readiness

Requirements

What you’ll need

Minimum of 8+ years of experience in IT service management, IT sourcing, or IT strategy
Experience designing and building technical solutions based on customer requirements
Understanding of IT domains including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
Ability to analyze complex problems and propose scalable, practical solutions
Experience creating solution documentation such as scope definitions, assumptions, and cost models
Experience working with cross functional teams across sales, delivery, and technical practices
Ability to travel up to 50%

Benefits

Comp & perks

Kyndryl’s discretionary annual bonus program, based on performance
Comprehensive benefits package which includes medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off