Senior Experience Strategist

Kyndryl

Senior Experience Strategist at Kyndryl shaping go-to-market strategy and optimizing customer experience. Creating high-impact pre-sales content to drive CX pipeline growth in a collaborative environment.

Posted 6/30/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $115,080 - $218,520 per yearWebsite

About the role

Key responsibilities & impact

Shape the go-to-market strategy and create high-impact pre-sales content that fuels Customer Experience (CX) pipeline growth
Translate market needs and human-centered approaches into compelling offerings
Influence buying decisions and accelerate revenue
Evaluate and recommend ways to optimize customer and employee experiences

Requirements

What you’ll need

7+ years in progressive, CX strategy focused consulting role
Blend of sales and delivery experience preferred
Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field
Exposure to AI-enabled tools or solutions such as generative AI tools, analytics platforms, or automation technologies is a plus
Ability to travel up to 30% as business requires

Benefits

Comp & perks

Eligibility for discretionary annual bonus program based on performance
Comprehensive benefits package including medical and dental coverage
Disability benefits
Retirement benefits
Paid leave and paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Experience StrategyPre-Sales Content CreationRevenue AccelerationMarket Needs EvaluationHuman-Centered Design