Director, Delivery Partner – Major Hospital Network

Kyndryl

Delivery Partner fostering relationships and financial prosperity in complex healthcare IT services at Kyndryl. Leading multi-year contracts and collaborating with executive-level clients in the healthcare sector.

Posted 6/26/2026full-timeConnecticut, Massachusetts, Rhode Island • 🇺🇸 United StatesLead💰 $161,520 - $290,760 per yearWebsite

About the role

Key responsibilities & impact

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services
Forge powerful and enduring business-to-business relationships with our customers
Effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings
Deliver services and shape the future of our delivery of complex services
Responsible for customer governance and financial prosperity of the engagements managed directly
Full P&L ownership of a renewed multi-year contract
Executive-level client engagement with our client’s CIO, CTO, and hospital leadership
Opportunity to expand Kyndryl’s scope as our client grows
Foster an environment of innovation, collaboration, and growth

Requirements

What you’ll need

10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic-enabled hospital operations
Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers
Ability to represent a seamless customer solution by integrating multiple service areas
Ability to manage and govern large business-to-business multi-year service contracts
Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
In-depth knowledge of business controls and cost accounting with ability to manage a large contract Budgets and Cost Cases (not P&L)
Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred)
Experience managing post-go-live stabilization and steady-state operations in a hospital or health system environment; ITIL-grounded service management approach
Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model

Benefits

Comp & perks

Comprehensive benefits package which includes medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Discretionary annual bonus program based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT service deliveryhealthcare IT managed servicesEpic EHRbusiness controlscost accountingcontract managementpost-go-live stabilizationITILservice managementcross functional team leadership

Soft Skills

communicationcustomer governancetrusted advisorrelationship buildinginnovationcollaborationgrowth mindsetexecutive engagementproblem solvingteamwork