Java, API Application Support Engineer

Kyndryl

Application Support Engineer at Kyndryl analyzing and resolving Java application incidents. Collaborating with teams to ensure stability and continuous improvement in operational processes.

Posted 6/7/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaJavaScript

About the role

Key responsibilities & impact

Incident and Request Management within the AMS Environment
Analyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability
Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model
Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript , as well as related libraries and services
Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions
Manage tickets in accordance with defined standards for priority, impact, and response times
Technical Analysis and Process Validation
Review, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies
Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior
Identify root causes of issues across applications, integrations, databases, or related infrastructure components
Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency
Technical Coordination within the Development Ecosystem
Collaborate with development teams to manage fixes, adjustments, or technical enhancements resulting from incidents or requests
Coordinate activities with database administrators, infrastructure, networking, or security teams when technical interdependencies exist
Work with version‑control tools such as Git and Bitbucket for code review, traceability, and change validation
Follow up on technical analysis activities to ensure proper implementation and closure
Documentation and Operational Compliance
Maintain updated technical documentation, including configurations, critical functions, integration flows, operating procedures, and support evidence
Prepare information required for internal audits, reviews, or continuous improvement processes
Record best practices, recurring solutions, and technical criteria to strengthen team knowledge and support maturity
Support for Testing, Changes, and Releases
Participate in functional and technical testing (SIT/UAT) to validate changes, corrections, and new functionalities
Validate deliverables before deployment to production, ensuring both technical and functional compliance
Provide support during post‑release stabilization, monitoring performance, logs, and overall service behavior
Continuous Improvement within the AMS Service
Identify opportunities to optimize applications, technical components, integration flows, or operational processes
Propose improvements to enhance performance, maintainability, security, traceability, and user experience
Contribute to initiatives aimed at strengthening the support model, automating tasks, and increasing service value

Requirements

What you’ll need

Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field
4+ years of experience in technical support and/or development using Java technologies
Proven experience in: User support, Production support, Application maintenance, AMS environments
Availability for rotating shifts and after‑hours support, including 24/7 service models
Results‑oriented mindset, strong self‑management, and focus on continuous improvement
Languages: Spanish: Fluent / Native, English: Basic

Benefits

Comp & perks

Flexible, supportive environment
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Java 1.4Java 1.8JSPCAxisSchedulerHTMLJavaScriptTechnical AnalysisProcess Validation

Soft Skills

Results-oriented mindsetStrong self-managementFocus on continuous improvementCollaborationProblem-solving

Certifications

Bachelor’s degree in Systems EngineeringBachelor’s degree in Computer ScienceBachelor’s degree in Information Technology