Director, Customer Partner – Retail

Kyndryl

Customer Partner focused on developing deep client relationships and driving profitable growth at Kyndryl, specializing in the Consumer/Retail Industry.

Posted 6/2/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Create, maintain and develop deep customer relationships
Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement
Generate opportunities, drive through to closure and expand existing work into larger scope and new capabilities
Own account P&L, drive customer satisfaction, and ensure account compliance by acting with integrity
Invest in the development of the people on the account and across Kyndryl

Requirements

What you’ll need

10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Must have significant expertise in the Retail/Consumer industry
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
May be required to travel up to 50%

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales process managementaccount P&L managementrevenue growthprofitability analysiscost managementrisk assessmentbusiness trend analysistechnology trend analysisconsultative sellingaccount compliance

Soft Skills

customer relationship managementconsultative approachempathetic communicationleadershipteam developmentintegritycustomer satisfaction focusopen-mindednessproblem-solvingstrategic thinking