AMS Functional Consultant – SAP MM, SAP FI, SAP SD

Kyndryl

SAP Functional Consultant managing incidents and analyses for SAP MM, FI, or SD modules in Kyndryl. Collaborating with various teams to maintain operational compliance and support improvements.

Posted 5/12/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module (MM or FI or SD)
Perform initial triage to identify incident type, affected process, business impact, and priority
Resolve Level 1 and selected Level 2 functional incidents within the defined scope
Correctly route and escalate incidents requiring specialized support to the appropriate resolver groups (senior functional consultants, ABAP, BASIS, interfaces, security, etc.)
Ensure tickets contain complete and high‑quality information prior to escalation (clear description, transactions, documents, evidence)
Actively track the full ticket lifecycle, ensuring timely updates, correct ownership, and SLA compliance
Perform functional analysis of processes related to the assigned module: MM: purchasing, requisitions, purchase orders, goods receipts, logistics invoices; FI: general ledger, accounts payable/receivable, accounting documents, reconciliations; SD: sales orders, deliveries, billing, pricing
Identify whether incidents are operational, configuration, data‑related, or process‑driven
Execute and coordinate functional testing to validate fixes or implemented solutions
Document analyses, root causes, and implemented solutions for future reference
Act as an operational control point between end users, Service Desk, and SAP support teams
Coordinate with senior consultants and technical teams to ensure proper ticket assignment and resolution
Participate in operational follow‑up meetings and incident review sessions
Maintain up‑to‑date operational documentation: escalation flows, dispatching criteria, incident categorization, and functional guides
Support the preparation of operational reports (ticket volumes, resolution times, backlog, trends)
Record recurring solutions and incident patterns in the AMS knowledge base
Support audits and internal reviews by providing service evidence and operational metrics
Actively participate in SIT/UAT functional testing, validating processes for the assigned module
Provide support during release cycles, prioritizing and routing post‑production incidents
Support stabilization phases, ensuring operational continuity
Identify improvement opportunities in incident classification, prioritization, and routing
Propose operational adjustments to reduce resolution times and rework
Collaborate in standardization, documentation, and AMS Service Desk optimization initiatives
Support knowledge transfer activities for more junior team members

Requirements

What you’ll need

3 to 5 years of experience in SAP functional support within an AMS model
End‑to‑end process knowledge of the assigned module: SAP MM, SAP FI, or SAP SD
Hands‑on experience with SAP standard transactions and document analysis
Experience with SAP ECC and/or S/4HANA
Experience using ticket management tools (ServiceNow, Remedy, Jira, or similar)
Practical knowledge of ITIL and AMS operating models
Bachelor’s degree in systems engineering, computer science, administration, accounting, or a related field
Functional training in SAP MM, FI, or SD (according to assigned module)
ITIL or SAP certification (desirable)
Spanish – 100%
Basic to intermediate technical English (ticket handling and documentation)

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Be Well programs designed to support financial, mental, physical, and social health

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAP MMSAP FISAP SDSAP ECCS/4HANAincident classificationfunctional analysisfunctional testingdocument analysisticket management

Soft Skills

communicationcollaborationproblem-solvingorganizational skillsattention to detailtime managementanalytical thinkingcustomer serviceteamworkadaptability

Certifications

ITIL certificationSAP certification