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Salesforce Technical-Functional Analyst
KyndrylSalesforce Technical‑Functional Analyst responsible for resolving incidents in Salesforce Marketing and Sales Cloud. Analyzing and validating configurations and managing tickets based on AMS service criteria.
Tech Stack
Tools & technologiesCloudSQL
About the role
Key responsibilities & impact- Analyze, diagnose, and resolve functional and technical incidents related to Salesforce Marketing Cloud, Sales Cloud, and Service Cloud
- Validate configurations in Marketing Cloud and their correct integration with Sales and Service Cloud
- Manage tickets according to priority, impact, and response time criteria defined by the AMS service
- Collaborate with marketing, sales, customer service, and IT teams to manage adjustments, fixes, or enhancements
- Create and optimize SQL queries and AMPscript scripts for campaign segmentation and personalization
- Participate in functional testing for new campaigns, processes, or enhancements
Requirements
What you’ll need- Minimum 5 years of experience with Salesforce Marketing Cloud, Sales Cloud, and/or Service Cloud.
- Bachelor's degree or Engineering degree in: Systems, Computer Science, Information Technology, Digital Communication or related fields.
Benefits
Comp & perks- Flexible, supportive environment
- Be Well programs designed to support your financial, mental, physical, and social health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce Marketing CloudSales CloudService CloudSQLAMPscriptfunctional testingcampaign segmentationpersonalization
Soft Skills
collaborationproblem-solvingcommunicationprioritization