Director, Customer Partner Portfolio

Kyndryl

Director, Customer Partner responsible for relationship management and growth of customer accounts at Kyndryl. Focused on retail and manufacturing industries with emphasis on profitability and customer success.

Posted 5/12/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesLead💰 $161,520 - $348,840 per yearWebsite

About the role

Key responsibilities & impact

End-to-end responsibility for relationship management, account growth, and profitability
Create, maintain, and develop deep customer relationships
Drive proactive account growth focusing on selling new offerings
Manage a set of Portfolio accounts across industries
Responsible for lead generation through to closure, driving new scope and value
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement
Increase utilization and billability of resources assigned to the account
Build deep industry expertise to help customers realize value
Act as a steward of the Kyndryl culture
Collaborate closely with sales team members to ensure a seamless account management process

Requirements

What you’ll need

10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Significant experience in the retail and manufacturing industries
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open-minded and empathetic approach in relationships with customers
May be required to travel up to 50%
Located in the New York or New Jersey areas

Benefits

Comp & perks

Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Kyndryl's discretionary annual bonus program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementlead generationP&L managementrevenue growthprofitability analysiscost managementoperating margin improvementutilization managementbusiness trends analysistechnology trends analysis

Soft Skills

relationship managementcollaborationempathyopen-mindednesscustomer focuscommunicationproblem-solvingstrategic thinkingnegotiationleadership