Director, Customer Partner – Portfolio

Kyndryl

Director, Customer Partner responsible for managing relationships and driving account growth at Kyndryl. Focused on creating and maintaining valued CxO relationships and enhancing profitability across industries.

Posted 5/1/2026full-timeMaryland, Pennsylvania, Virginia • 🇺🇸 United StatesLead💰 $161,520 - $319,800 per yearWebsite

About the role

Key responsibilities & impact

Create, maintain, and develop deep customer relationships to credibly build and maintain valued CxO relationships
Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult
Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
Increase utilization and billability of resources assigned to their account
Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
Demonstrate distinctive expertise
Build deep industry expertise and apply that expertise to help customers realize value
Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
Act as a steward of the Kyndryl culture

Requirements

What you’ll need

10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Significant experience in the retail and manufacturing industries
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open-minded and empathetic approach in relationships with customers
May be required to travel up to 50%.

Benefits

Comp & perks

Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Discretionary annual bonus program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales process managementaccount P&L managementrevenue growthprofitability analysislead generationbudget managementoperating margin improvementcustomer satisfactionconsultative sellingGTM pipeline development

Soft Skills

relationship buildingconsultative approachintegrityempathetic communicationleadershipteam developmentcustomer focusstrategic thinkingproblem-solvingadaptability