Director, Customer Partner – Professional Services

Kyndryl

Director, Customer Partner managing relationships and driving account growth for Professional Services at Kyndryl. Responsible for profitable growth and a consultative approach in engaging with top-level executives and clients.

Posted 4/30/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesLead💰 $161,520 - $348,840 per yearWebsite

About the role

Key responsibilities & impact

Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult
Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
Increase utilization and billability of resources assigned to their account
Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
Demonstrate distinctive expertise
Build deep industry expertise and apply that expertise to help customers realize value

Requirements

What you’ll need

10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Must have significant expertise in the Professional Services Industry
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers

Benefits

Comp & perks

Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Discretionary annual bonus program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales process managementaccount P&L managementrevenue growthprofitability analysislead generationconsultative sellingbudget managementoperating margin improvementutilization optimizationbusiness development

Soft Skills

relationship buildingconsultative approachempathyopen-mindednesscommunicationnegotiationstrategic thinkingproblem-solvingcollaborationcustomer focus