Senior Technical Consultant – Foundation Lead, Teams Phone/Rooms, Tenant-to-Tenant Migration Impacts

Kyndryl

Define migration standards and validation for Teams Phone/Rooms at Kyndryl. Ensure critical voice experiences are protected during tenant-to-tenant consolidation with robust guidelines.

Posted 4/26/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Define Teams Phone/Rooms migration readiness standards and safe cutover patterns
Establish policy baselines and validation checks needed before and after user moves
Define runbooks for common voice/rooms remediation scenarios during tenant transitions
Coordinate dependencies with Identity, endpoints, networking and licensing stakeholders
Support pilot execution and translate outages/issues into hardened standards
Define acceptance criteria and evidence requirements for voice/rooms components
Support triage during cutovers, ensuring quick recovery for business‑critical voice scenarios
Work with adoption/change stakeholders to define comms and user readiness inputs
Create and maintain a known‑issues catalogue and remediation playbooks usable by delivery teams
Ensure governance alignment: no unsafe go‑lives without defined readiness evidence

Requirements

What you’ll need

Evidence of tenant‑to‑tenant migration work affecting Teams voice/rooms (specialism mandatory)
Strong Teams administration knowledge with practical voice domain troubleshooting experience
Experience creating runbooks, readiness criteria and validation routines for scaled cutovers
Strong stakeholder and dependency management across technical domains
Willingness to support extended hours during cutover windows and global coordination calls
Documentation discipline: clear, repeatable guidance and evidence templates

Benefits

Comp & perks

Flexible, supportive environment
Be Well programs designed to support financial, mental, physical, and social health
Access to cutting-edge learning opportunities including certifications with Microsoft, Google, and Amazon

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Teams administrationvoice domain troubleshootingtenant-to-tenant migrationrunbooks creationreadiness criteria developmentvalidation routinescutover executionremediation playbooksgovernance alignmentevidence requirements

Soft Skills

stakeholder managementdependency managementdocumentation disciplinecommunicationcoordinationproblem-solvingadaptabilityattention to detailteam collaborationwillingness to support extended hours