Technical Support
Kyndryl
full-time
Posted on:
Location Type: Office
Location: Bogota • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AssemblyiOS
About the role
- Provide exceptional technical assistance to clients
- Diagnose and repair complex equipment, software, and systems
- Respond to escalated issues and report critical design flaws
- Assist with customer installations and training
- Perform installs, moves, adds, and changes (IMAC) activities
- Ensure issues are resolved efficiently and effectively
Requirements
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
- Cisco certified (preferred)
- Experience with network automation/scripting (preferred)
Benefits
- Extensive and diverse set of technical trainings
- Free certifications to enhance your skills and expertise
- Employee learning programs
- Company-wide volunteering and giving platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cisco NexusCisco IOSF5 ASMF5 LTMnetwork automationscriptingdiagnosing equipmentrepairing softwaretroubleshooting systemsIMAC activities
Soft skills
technical assistancecustomer serviceproblem-solvingcommunicationtrainingescalation managementefficiencyeffectiveness
Certifications
Cisco certified