Director, Customer Partner – Large Retailer
Kyndryl
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
- Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult
- Drive lead generation through to closure, driving new scope and value, and minimizing erosion in ongoing business and renewals
- Deliver on budget, owning revenue, profit/loss, and growth objectives
- Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
- Increase utilization and billability of resources assigned to their account
- Generate opportunities, drive through to closure and expand existing work into larger scope and new capabilities
- Own account P&L, drive customer satisfaction, and ensure account compliance by acting with integrity
Requirements
- 10+ years of experience managing sales process end-to-end
- 5+ years of experience running account P&L $10M+
- Must have significant expertise in the Retail/Consumer industry
- Deep knowledge of business and technology trends and industry best practices
- Proven experience with revenue growth, cost, profitability, trends, and risks
- Open minded and empathetic approach in relationships with customers
- May be required to travel up to 50%
- Bachelor’s degree or master’s degree in relevant field preferred
Benefits
- Employee learning programs with access to top certifications like Microsoft, Google, and Amazon
- Company-wide volunteering and giving platform
- Competitive salary
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales process managementaccount P&L managementrevenue growthprofitability analysiscost managementlead generationconsultative sellingbudget managementoperating margin improvementcustomer satisfaction
Soft skills
relationship buildingconsultative approachopen-mindednessempathyintegritycommunicationleadershiporganizational skillsproblem-solvingnegotiation