Director, Customer Partner – Travel & Hospitality
Kyndryl
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland, Virginia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
- Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult.
- Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Deliver on budget, owning revenue, profit/loss, and growth objectives
- Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
- Increase utilization and billability of resources assigned to their account
- Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
- Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
- Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
- Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
- Act as a steward of the Kyndryl culture
Requirements
- 10+ years of experience managing sales process end-to-end
- 5+ years of experience running account P&L $10M+
- Must have significant expertise in the Travel/Hospitality/Hotel Industry.
- Deep knowledge of business and technology trends and industry best practices
- Proven experience with revenue growth, cost, profitability, trends, and risks
- Open minded and empathetic approach in relationships with customers
- May be required to travel up to 50%
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales process managementaccount P&L managementrevenue growthprofitability analysislead generationconsultative sellingbudget managementoperating margin improvementcustomer satisfaction managementpipeline development
Soft skills
relationship buildingconsultative approachempathetic communicationleadershipintegrityteam developmentcustomer focusopen-mindednessstrategic thinkingproblem-solving