Customer Relationship, Japanese Translator – Basic Technical Background
Kyndryl
full-time
Posted on:
Location Type: Office
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudDistributed Systems
About the role
- Learn the ropes and get set up with one client on production in the first month.
- Multi-task and provide interactive solutions through chat, email, and MS Teams while providing concierge-level care.
- Work with back-office teams to handle escalations.
- Interact with many different people on a variety of problems to grow your experience, skill, and grasp of other job roles.
- Find and work with mentors, become an expert with Microsoft 365, and get trained on different platforms.
- Earn certifications including Google Cloud, Azure, Microsoft, etc. by taking advantage of plentiful learning opportunities.
Requirements
- Bachelor’s degree in a technical field or equivalent practical experience.
- Excellent in Japanese skills both translation and interpretation Japanese Language Proficiency Test (JLPT) level should be N1/N2
- Ability to analyse and troubleshoot in large-scale distributed systems.
- Expected to do the work according to SOP’s (In Japanese).
- Ability to understand, explain and enhance internal tooling processes.
- Ability to learn, understand and explain business processes.
- Demonstrable knowledge of application support at an Enterprise level.
- Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
- Candidate should have 4 to 10 years of experience.
Benefits
- Employee learning programs giving access to the best learning in the industry for certifications including Microsoft, Google, Amazon, Skillsoft, etc.
- Company-wide volunteering and giving platform allowing donations, fundraisers, volunteering, and searching over 2 million non-profit organizations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supporttroubleshootinglarge-scale distributed systemsMicrosoft 365Google CloudAzureITILSOPsinternal tooling processesbusiness processes
Soft skills
multi-taskingcommunicationproblem-solvinginterpersonal skillsmentorshipanalytical skillsconcierge-level careadaptabilityteam collaborationcustomer service
Certifications
Bachelor’s degreeJapanese Language Proficiency Test (JLPT) N1/N2Google Cloud certificationAzure certificationMicrosoft certification