Senior Associate, HR Services

Kyndryl

HR Operations Specialist managing employee data, cases, lifecycle transactions, and payroll support for Spain and Portugal. Improving HR service delivery for Kyndryl’s 4,000-employee population.

Posted 9/11/2026full-timeSzekesfehervar • 🇭🇺 HungarySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Personnel Administration Services, with a strong focus on employee lifecycle processes, HR data management, and compliance across multiple countries. Proficient in managing HR cases, ensuring SLA compliance, and driving efficiencies in HR service delivery.

Highest-signal resume keywords

HR Operations ManagementEmployee Lifecycle ProcessesHR Case Management ToolsFluency in English and SpanishAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Data ManagementDocument HandlingPayroll ProcessesProcess TransitionsOperational StabilizationKnowledge Base DevelopmentContinuous Improvement InitiativesAttention to DetailSLA ComplianceQuality Delivery

Soft Skills

AccountabilityCollaborationProblem-SolvingCommunication

Tools & Technologies

MyKyndrylServiceNowWorkdayPower BIPower Automate

Industry Keywords

HR ServicesPersonnel AdministrationHigh-Volume Operational EnvironmentRegulatory ComplianceEmployee Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver HR operations for Spain and Portugal
Manage employee and manager inquiries via MyKyndryl and HR ticketing systems
Ensure end-to-end case resolution in line with SLAs, quality standards, and employee experience expectations
Maintain employee data in HR systems
Process employment documentation
Execute employee lifecycle transactions
Support payroll-related processes and issue resolution
Coordinate across HR stakeholders and ensure clear process ownership
Collaborate with Payroll, HR Business Partners, and Tier 2 / Tier 3 teams
Support escalations and consistent service delivery
Support HR Operations and Personnel Administration Services for approximately 4,000 employees
Identify recurring issues and support process standardization
Improve knowledge base content and drive efficiencies in HR service delivery

Requirements

What you’ll need

Experience in HR Operations or HR Services with a strong focus on personnel administration and operational HR delivery
Solid understanding of employee lifecycle processes, HR data management, and document handling
Experience working in a high-volume, operational environment with strong focus on accuracy and compliance
Experience with HR case management tools and ticketing systems (e.g., ServiceNow, MyKyndryl or similar)
Ability to manage HR cases and operational tasks independently, ensuring SLA compliance and quality delivery
Strong attention to detail and accountability for data accuracy
Experience collaborating with Payroll, HRBPs, and broader HR stakeholders
Fluency in English (written and spoken) – mandatory
Fluency in Spanish (written and spoken) – mandatory
Ability to support multiple countries and manage diverse regulatory environments
Experience supporting HR operations across multiple countries (experience within Spain and Portugal is an advantage)
Experience with payroll processes or cooperation with payroll vendors
Familiarity with Workday or other HR master data systems
Experience in process transitions or operational stabilization
Experience contributing to knowledge base development and continuous improvement initiatives
Strong technical skills, including Excel (advanced level), Power BI, and Power Automate (or similar tools)

Benefits

Comp & perks

Flexible, supportive environment
Hybrid-friendly culture
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals and continuous feedback
Cutting-edge learning opportunities
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on experiences
Career path and professional development support