Senior Associate, HR Services

Kyndryl

HR Operations Specialist delivering personnel administration and case management for Spain and Portugal at Kyndryl. Managing employee data, lifecycle transactions, payroll support, and HR service improvements.

Posted 9/11/2026full-timeBudapest • 🇭🇺 HungarySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Personnel Administration Services, with a strong focus on employee lifecycle processes, HR data management, and compliance across multiple countries, particularly Spain and Portugal. Proficient in managing HR cases, collaborating with stakeholders, and driving continuous improvement initiatives.

Highest-signal resume keywords

HR Operations ExperienceEmployee Lifecycle ManagementHR Case Management ToolsFluency in English and SpanishAdvanced Excel and Power BI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Data ManagementDocument HandlingPayroll ProcessesProcess TransitionsOperational StabilizationAttention to DetailCompliance ManagementKnowledge Base DevelopmentContinuous ImprovementOperational HR Delivery

Soft Skills

AccountabilityCollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNowMyKyndrylWorkdayPower AutomatePower BI

Industry Keywords

HR ServicesPersonnel AdministrationEmployee ExperienceRegulatory EnvironmentsHigh-Volume Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver HR operations for Spain and Portugal
Maintain employee data in HR systems
Process employment documentation
Execute employee lifecycle transactions
Support payroll-related processes and resolve issues
Manage employee and manager inquiries through MyKyndryl and HR ticketing systems
Resolve HR cases end-to-end in line with SLAs, quality standards, and employee experience expectations
Coordinate HR stakeholders and maintain clear process ownership
Collaborate with Payroll, HR Business Partners, and Tier 2/Tier 3 teams
Identify recurring issues and support process standardization
Improve knowledge base content and drive HR service delivery efficiencies
Support HR Operations and Personnel Administration Services for approximately 4,000 employees

Requirements

What you’ll need

Experience in HR Operations or HR Services with a strong focus on personnel administration and operational HR delivery
Solid understanding of employee lifecycle processes, HR data management, and document handling
Experience working in a high-volume, operational environment with strong focus on accuracy and compliance
Experience with HR case management tools and ticketing systems (e.g., ServiceNow, MyKyndryl or similar)
Ability to manage HR cases and operational tasks independently, ensuring SLA compliance and quality delivery
Strong attention to detail and accountability for data accuracy
Experience collaborating with Payroll, HRBPs, and broader HR stakeholders
Fluency in English (written and spoken) – mandatory
Fluency in Spanish (written and spoken) – mandatory
Ability to support multiple countries and manage diverse regulatory environments
Experience supporting HR operations across multiple countries; experience within Spain and Portugal is an advantage
Experience with payroll processes or cooperation with payroll vendors
Familiarity with Workday or other HR master data systems
Experience in process transitions or operational stabilization
Experience contributing to knowledge base development and continuous improvement initiatives
Strong technical skills, including advanced Excel, Power BI, and Power Automate or similar tools

Benefits

Comp & perks

Flexible, supportive environment
Hybrid-friendly culture
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals and continuous feedback
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on learning experiences
Cutting-edge learning opportunities
Career path and professional development support