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About the role
Key responsibilities & impact- Define and execute a forward-looking underwriting strategy aligned to corporate growth targets, risk appetite, and capital efficiency objectives.
- Establish and maintain dynamic risk tolerance frameworks segmented by vertical, channel, and product type.
- Partner with Sales, Product, Finance, and Compliance to embed risk-adjusted decisioning into go-to-market strategy.
- Oversee end-to-end merchant underwriting across SMB, mid-market, and enterprise segments.
- Develop and maintain underwriting policy, exception governance, and escalation protocols.
- Monitor portfolio performance metrics (loss rates, chargeback exposure, fraud indicators, concentration risk) and proactively recalibrate underwriting criteria.
- Support with the implementation of predictive modeling and machine learning capabilities to enhance risk scoring and pricing precision.
- Drive underwriting automation and straight-through processing to improve speed-to-decision while preserving control integrity.
- Optimize workflow design, capacity planning, and service-level standards to support scalable growth.
- Build robust QA and second-line review mechanisms to ensure policy adherence and regulatory compliance.
- Ensure underwriting practices comply with card brand rules, sponsor bank requirements, AML/BSA standards, and applicable state and federal regulations.
- Maintain strong documentation, audit trails, and defensible decision frameworks.
- Serve as primary underwriting liaison during regulatory exams, sponsor bank reviews, and internal audits.
- Champion data-driven decisioning, including integration of alternative data sources and third-party risk intelligence tools.
- Collaborate with Technology and Data teams to modernize underwriting systems and reduce manual friction points.
- Leverage analytics to identify emerging industry risk trends and proactively adjust exposure.
- Recruit, develop, and retain high-performing underwriting and risk professionals.
- Establish a culture of accountability, analytical rigor, and commercial partnership.
- Create clear performance KPIs tied to portfolio outcomes and operational efficiency.
Requirements
What you’ll need- 10+ years of progressive underwriting or credit risk leadership experience within payments, fintech, merchant acquiring, or financial services.
- Deep expertise in merchant risk, card-not-present exposure, chargeback management, fraud typologies, and high-risk vertical underwriting.
- Demonstrated experience scaling underwriting functions in high-growth environments.
- Strong knowledge of card network rules, sponsor bank frameworks, AML/BSA expectations, and regulatory risk management principles.
- Proven track record of leveraging analytics, automation, and technology to modernize risk operations.
- Executive-level communication skills with the ability to influence cross-functional stakeholders and board-level audiences.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Underwriting Policy DevelopmentPredictive ModelingMachine Learning ImplementationChargeback ManagementFraud Risk AnalysisPortfolio Performance MonitoringAutomation of Underwriting ProcessesKPI Creation and ManagementRisk Tolerance FrameworksHigh-Risk Vertical Underwriting
Soft Skills
Executive-Level CommunicationInfluencing StakeholdersTeam DevelopmentAccountability Culture BuildingAnalytical Rigor
