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Call Center Agent, Full-Time
kurt-personal.deCall-Center Agent recovering existing customers and handling calls with new clientele in Hamburg. Working in a hybrid model after training period with a motivational team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and proficiency in German (minimum B2 level) while effectively managing customer interactions, complaints, and claims. Capable of participating in internal projects and committed to on-site training.
Highest-signal resume keywords
Customer RecoveryTelephone InterviewingComplaint ManagementStrong Communication SkillsGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsEnjoyment of Interacting with People
Industry Keywords
Customer ComplaintsCustomer ClaimsOn-Site TrainingInternal Projects
About the role
Key responsibilities & impact- Recovering existing customers (win-back).
- Conducting telephone interviews with existing and/or new customers.
- Handling and managing customer complaints and claims.
- Participating in internal projects.
Requirements
What you’ll need- Commitment to an on-site training period of 4–8 weeks at the client’s location.
- Strong communication skills and enjoyment of interacting with people.
- Very good German language skills (minimum B2 level).
Benefits
Comp & perks- Salary according to collective agreement (GVP) with allowances.
- Permanent employment contract.
- Work desk, headset, and laptop provided.
- Opportunities for promotion.
- Vacation pay and a Christmas bonus.
- Personalized support.
- Up to 30 days of annual leave.