Salesforce Architect

Kunai

Salesforce Architect designing scalable user-centric Salesforce solutions for Workplace Solutions at Kunai. Leading the architectural roadmap for Salesforce platforms with a focus on user and customer experience.

Posted 6/2/2026full-timeNew York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead architecture design and implementation for end-to-end Salesforce solutions focused on customer experience, usability, scalability, and system reliability.
Develop and execute the Salesforce team’s strategic roadmap within Workplace Solutions, aligning technical decisions with business priorities.
Collaborate with business stakeholders and UX experts to map customer and user journeys; transform insights into technical enhancements.
Architect integrations among Salesforce and other enterprise platforms, improving workflows and supporting personalized customer engagements.
Drive innovation by exploring and applying emerging Salesforce technologies and architectural best practices.
Actively participate in Agile Release Train (ART) events—such as PI Planning and backlog refinement—providing guidance to accelerate iterative delivery.
Mentor engineers, analysts, and product owners on customer-centric architecture and promote a culture of continuous improvement.
Travel to Omaha as necessary to partner directly with cross-functional teams.

Requirements

What you’ll need

5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds with a focus on enhancing user experience and service quality.
Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce.
Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture.
Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform.
Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution.
Effective communication skills with a track record of aligning cross-disciplinary teams around architecture and experience goals.
Commitment to agile delivery practices, continuous learning, and fostering an inclusive team environment.
Knowledge of the SAFe framework and Agile Release Train (ART) is preferred.

Benefits

Comp & perks

Competitive compensation
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSales CloudService CloudExperience CloudAPI developmentdomain-driven designevent-driven architecturetechnical architecturecustomer journey mappingdigital self-service frameworks

Soft Skills

effective communicationmentoringcollaborationcontinuous improvementagile deliverycross-disciplinary alignmentleadershipcustomer-centric focusstrategic planningproblem-solving