Support Engineer

• Serve as a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product.
• Focus on advanced troubleshooting, incident response, and problem management.
• Act as a specialized escalation point, taking ownership of complex customer issues that require deep technical analysis.
• Diagnose and resolve complex issues across cloud infrastructure, networking, and data systems.
• Help build a scalable, enterprise-grade support function from the ground up.

L2 Software Support Engineer

Logistics and Product Support Analyst

Senior Bilingual Technical Support Representative

Technical Support Manager

Client Support Technician