Customer Support Representative, Tier 1

Kryterion, Inc.

As a Tier 1 Customer Support Representative, you assist Kryterion's B2B clients with their certification programs. Responding to inquiries and troubleshooting platform issues via various communication channels.

Posted 6/2/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to inbound inquiries from client stakeholders via email, phone, chat or ticketing system
Support common client requests such as: User and role management (admin access, permissions), Exam setup questions (scheduling windows, eligibility rules), Reporting and dashboard navigation, Basic configuration updates within the platform
Troubleshoot standard platform issues: Admin portal access problems, Misconfigured settings affecting exam delivery
Guide clients on best practices for: Managing certification programs, Navigating platform features and workflows
Document all interactions and resolutions in CRM/ticketing system
Escalate complex configuration or technical issues to Level 2
Ensure adherence to SLAs and response time expectations

Requirements

What you’ll need

1–3 years in B2B customer support or SaaS support
Strong written communication (client-facing, professional tone)
Ability to explain technical concepts in simple terms
Detail-oriented with ability to follow structured processes
Familiarity with SaaS platforms and admin portals

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kryterion, Inc. Website LinkedIn All Job Openings 201 - 500 employees Founded 2001 ☁️ SaaS 📚 Education 🤝 B2B SaaS
Education
B2B <Kryterion, Inc. > Kryterion is a global leader in online testing solutions founded in 2001. The company provides an all-in-one SaaS assessment platform that supports test development, management, psychometric services, secure multi-modal delivery (including remote proctoring and physical test centers), and credentialing program support for organizations across healthcare, government, professional associations, and corporate sectors. Kryterion emphasizes security, control, flexibility, and high candidate/client satisfaction for certification and licensure programs. Customer Support Representative, Tier 1 Job not on LinkedIn 🔥 2 minutes ago 🌵 Arizona – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to inbound inquiries from client stakeholders via email, phone, chat or ticketing system
Support common client requests such as: User and role management (admin access, permissions), Exam setup questions (scheduling windows, eligibility rules), Reporting and dashboard navigation, Basic configuration updates within the platform
Troubleshoot standard platform issues: Admin portal access problems, Misconfigured settings affecting exam delivery
Guide clients on best practices for: Managing certification programs, Navigating platform features and workflows
Document all interactions and resolutions in CRM/ticketing system
Escalate complex configuration or technical issues to Level 2
Ensure adherence to SLAs and response time expectations 🎯 Requirements
1–3 years in B2B customer support or SaaS support
Strong written communication (client-facing, professional tone)
Ability to explain technical concepts in simple terms
Detail-oriented with ability to follow structured processes
Familiarity with SaaS platforms and admin portals Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative, Healthcare 🔥 45 minutes ago Sagility 10,000+ employees 📋 Compliance 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Remote Customer Service Representative at Sagility enhancing member and patient experience through technology and healthcare expertise. Handle inquiries and provide resolutions in a compassionate manner. 🇺🇸 United States – Remote 💵 $11 - $15 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Representative 🔥 1 hour ago Delta Dental of Arkansas 51 - 200 ⚕️ Healthcare Insurance 🤝 Non-profit Website LinkedIn All Job Openings Customer Service Representative at Delta Dental of Arizona responding to inquiries and providing coverage information. Building trust and relationships with members, dentists, and brokers. 🇺🇸 United States – Remote 💵 $16 - $20 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Regional Customer Support Specialist 🔥 1 hour ago Natera 1001 - 5000 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Regional Customer Support Specialist at Natera, providing world class service to customers. Working with internal and external teams to ensure smooth ordering and reporting processes. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Health Care Customer Service Representative 🔥 2 hours ago State Collection Service, Inc. 501 - 1000 💸 Finance ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Health Care Customer Service Representative handling inbound and outbound calls regarding insurance and payments. Working in a fast-paced environment with a focus on customer service. 🇺🇸 United States – Remote 💵 $16 - $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Health Care Customer Service Representative 🔥 2 hours ago State Collection Service, Inc. 501 - 1000 💸 Finance ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Health Care Customer Service Representative resolving insurance and billing questions via inbound and outbound calls. Fast-paced team environment requiring flexibility in scheduling. 🇺🇸 United States – Remote 💵 $16 - $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

user managementrole managementexam setupreportingdashboard navigationconfiguration updatestroubleshootingCRMticketing systemSaaS support

Soft Skills

written communicationclient-facingprofessional toneexplain technical conceptsdetail-orientedstructured processes