Associate Manager, Settlement Administration

Kroll

Associate Manager overseeing operations and managing teams in Kroll's business services. Role includes project leadership, training, and quality assurance in a fast-paced environment.

Posted 6/23/2026full-timeMumbai • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead various ad-hoc projects or initiatives by gathering project requirements, working with Senior Consultant(s) and Director(s) to identify appropriate resource needs and track overall project progress through to timely completion.
Prepare and review SOPs on make-shift or stopgap basis for ongoing & ad-hoc projects by leading training sessions for the team.
Review and interpret complex claims documents by conducting quality checks to identify discrepancies or data deficiencies.
Prepare effort estimation to provide information on project delivery timelines and communicate to respective project teams based on the task inputs.
Work closely with the Jr. Analyst / Analysts on various inter-departmental tasks.
Daily / Monthly reporting of key operational metrics and participate in the reviews
Review work allocations to ensure appropriate cases are prioritize on daily basis.
Identify process improvements to be more efficient and communicate daily project status to all teams.
Identify and escalate operational challenges using defined processes and judgment.

Requirements

What you’ll need

Bachelor’s Degree is a must
6+ years of operations experience with supervising teams, including analyzing the work product of less experienced staff and providing advanced training for direct and indirect reports.
Excellent verbal and written communication skills with a professional, calm demeanor
Intermediate / Advance MS office skills. Power BI will be an added advantage.
Ability to work in a fast-paced deadline-driven environment.
Flexibility to work in shifts

Benefits

Comp & perks

Kroll is committed to equal opportunity and diversity, and recruits people based on merit

ATS Keywords

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Hard Skills & Tools

project managementeffort estimationquality checksdata analysisprocess improvementSOP preparationtrainingreporting

Soft Skills

communicationleadershipteam supervisionproblem-solvingflexibilityorganizational skillsinterpersonal skills

Certifications

Bachelor's Degree