Application Support Analyst

Kroll

Customer Support Analyst providing solutions through critical analysis and relationship building in tech. Ensuring courtesy and professionalism while supporting complex software applications in Manila.

Posted 4/30/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Solves problems through critical analysis, consultative questioning and relationship building
Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
Receives, assesses, and prepares data from customers for conversion from older software versions
Documents all customer contact for future reference, you must be able to channel your inner librarian
Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported
Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes

Requirements

What you’ll need

Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kroll Website LinkedIn All Job Openings 5001 - 10000 employees Founded Kroll's nearly 100-year history 💸 Finance 🔐 Security 📋 Compliance Finance
Security
Compliance Kroll is a global provider of risk and financial advisory solutions. Headquartered in New York, with offices worldwide, Kroll specializes in valuation, compliance, corporate finance and restructuring, investigations and disputes, and digital technology solutions. They offer expertise in threat intelligence, financial crime prevention, enterprise risk management, cyber resilience, and environmental, social, and governance advisory. Kroll's services aim to help businesses navigate regulatory updates, manage risk, and optimize financial outcomes. Their comprehensive suite of solutions also includes managed security services, M&A advisory, and support for capital events. Application Support Analyst 🔥 44 minutes ago 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Solves problems through critical analysis, consultative questioning and relationship building
Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
Receives, assesses, and prepares data from customers for conversion from older software versions
Documents all customer contact for future reference, you must be able to channel your inner librarian
Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported
Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes 🎯 Requirements
Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs L2 Support Engineer 🕒 3 days ago CUBE 501 - 1000 📋 Compliance 💳 Fintech Website LinkedIn All Job Openings L2 Support Engineer with CUBE ensuring stability and performance of technology infrastructure. Collaborating across teams and delivering second-level technical support in regulatory compliance solutions. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure Cloud DNS Linux Python TCP/IP VMware Technical Support Manager 🕒 5 days ago Dexcom 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Technical Support Manager responsible for leading a high-volume technical support team for Dexcom, focusing on service excellence and customer satisfaction in healthcare technology. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Case Handler 🕒 April 2 Interact Software 201 - 500 🏢 Enterprise ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Technical Support Case Handler responsible for managing technical support cases and delivering high-quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Senior Technical Analyst – Managed File Transfer 🕒 March 18 Broadridge 10,000+ employees 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Sr. Technical Analyst providing 24x7 operational support for secure file transfer platforms. Engaging in troubleshooting, incident management, and operational improvement across MFT environments. 🏢🏡 Manila – Hybrid 💰 Post-IPO Debt on 2023-08 ⏰ Full Time 🟠 Senior 📞 Support Engineer AWS Cloud Linux Perl Unix Product Support Engineer 🕒 February 20 Exegy 51 - 200 💳 Fintech 🤝 B2B 🔧 Hardware Website LinkedIn All Job Openings Product Support Engineer responsible for analyzing data usage for Exegy clients. Collaborates with product and engineering teams to provide technical support and solutions. 🏢🏡 Manila – Hybrid 💰 $1.5M Debt Financing on 2013-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttroubleshootingdata assessmentsoftware conversionenterprise software applications

Soft Skills

critical analysisconsultative questioningrelationship buildingcourtesyprofessionalismpolitenesscommunicationquick learning