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About the role
Key responsibilities & impact- Serve as the senior strategic architect for the company’s largest global delivery hub.
- Responsible for the strategic design and scalability of the Manila operation.
- Hold budgetary accountability for the Manila operation.
- Ensure the center delivers high-scale operational efficiency and meets rigorous performance targets.
- Optimize unit economics while maintaining strategic insights.
- Act as a key liaison, aligning local operations with Kroll’s governance and strategic objectives.
- Evolve the unit from a delivery center into a Center of Excellence.
- Establish and govern the framework for a 'Just Culture.'
- Maintain a strategic overview of resource allocation.
- Serve as a Senior Point of Command for global incident management process.
Requirements
What you’ll need- 8+ years' experience working in a leadership operational delivery position, including effective stakeholder engagement to VP level.
- Proven track record in leading and managing highly complex and diverse teams across global locations.
- Strong understanding of the online safety industry, and regulatory requirements.
Benefits
Comp & perks- International travel as required to Global Operations Centers.
ATS Keywords
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Soft Skills
leadershipstakeholder engagementstrategic designoperational efficiencyresource allocationincident managementteam managementperformance managementcommunicationgovernance