Operations

• Drive reporting, dashboards and strategy execution to enable service excellence across consulting delivery
• Support the design and execution of operational strategies aligned with business goals
• Drive initiatives to improve delivery efficiency, cost optimization, and resource utilization
• Collaborate with leadership to define and monitor operational KPIs and dashboards
• Analyze operational data to identify trends, risks, and improvement opportunities
• Lead monthly and quarterly business reviews with delivery and functional teams
• Ensure timely reporting and insights for decision-making across service lines
• Conduct process assessments and recommend improvements using Lean, Six Sigma, or other methodologies
• Support documentation, standardization, and compliance of operational processes
• Implement governance frameworks for service delivery and operational controls
• Act as a liaison between delivery teams, enabling functions, and global leadership
• Facilitate cross-functional collaboration to resolve operational challenges and drive alignment on priorities, timelines, and resource planning
• Identify opportunities for automation and digital tooling; partner with IT and transformation teams to implement solutions and support adoption of performance tracking tools

Operations Manager I

Building Operations, Transport Services

Engineer – Application Operations

Senior TechOps Defender

Manager – Operations, Facilities and Hospitality Services

Program Specialist – Operations, Contingent Workforce and Vendor Programs